Refund & Cancellation Policy

This policy explains when and how you can cancel and request a refund for FirstClient's paid programs and services.

Last updated: August 2026

1. Overview

FirstClient LLC ("FirstClient") wants you to be confident in your purchase. This policy describes the circumstances in which refunds may be available. The specific terms that apply to your purchase are the ones presented to you at the time of checkout or in your purchase agreement; where those terms differ from this page, the terms of your purchase agreement control.

2. Cancelling your access

You can cancel your participation in a program at any time by emailing success@firstclient.io. Cancelling stops any future renewals or scheduled payments (where applicable). Cancelling does not automatically entitle you to a refund of amounts already paid, except as described below.

3. Refund eligibility for paid programs

Unless your purchase agreement states otherwise, requests for a refund of a one-time program fee may be considered if all of the following apply:

• You request the refund within 14 days of your original purchase; and
• You have not completed or downloaded a substantial portion of the program materials or resources; and
• Your request is not based solely on a lack of results (our programs are educational tools and do not guarantee any outcome — see Section 6).

Requests that meet these conditions will be reviewed in good faith. We may ask for information to verify your purchase.

4. Non-refundable items

• Programs or resources offered at no cost (there is no payment to refund).
• Third-party software, tools, or subscriptions you purchase directly from other providers. Those are governed by the provider's own refund policies, not FirstClient's.
• Fees for services that have already been delivered or substantially performed, and any purchase expressly marked as non-refundable at checkout.

5. How to request a refund

Email success@firstclient.io with the name and email used at purchase and your order or receipt details. Approved refunds are issued to the original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your payment provider.

6. No guarantee of results

FirstClient provides education, tools, and support. We do not guarantee any specific income or business result, and refunds are not provided on the basis of results not achieved. Please review our Terms & Conditions for more detail.

7. Chargebacks

If you believe you are entitled to a refund, please contact us first so we can help. Filing a chargeback without contacting us may result in suspension of your access while the matter is reviewed.

8. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. The "Last updated" date above reflects the current version.

9. Contact us

Questions about refunds or cancellations? Contact success@firstclient.io or: